Careers

Essential Functions:

• Demonstrate excellent verbal and written communication skills in both English and Spanish.
• Deliver outstanding customer service to members and healthcare providers.
• Respond to inquiries related to employee and dependent health benefits, including Medical, Dental, Vision, Short-Term Disability, Life Insurance, and AD&D.
• Effectively manage a high-volume call environment, handling approximately 75 calls per day.
• Utilize strong computer skills to research and resolve complex customer issues promptly and accurately.
• Actively listen and ask clarifying questions to fully understand and address customer concerns.
• Collaborate with internal departments to ensure timely and accurate resolution of service issues.
• Guide members in navigating the FCE website and accessing available resources.
• Maintain strong documentation and case notes in accordance with company policies.
• Build and maintain positive relationships with team members and customers to foster a collaborative environment.
• Consistently meet or exceed established performance metrics, including efficiency, call quality, and customer satisfaction.
• Adhere to work schedule with reliable attendance and punctuality.
• Maintain excellent attendance and punctuality as a critical requirement for success in this role.