President & Chief Executive Officer

Gary is a founder and joint-owner of FCE Benefit Administrators, Inc. Along with Steve Porter, he established the company in 1988 to fill a niche in the fringe-benefit industry.

Born in Brooklyn, New York, Gary began his career jointly in psychology and probability theory, conducting research and teaching at the undergraduate and graduate levels at UCLA and CSPC. In 1972, he founded and directed a residential treatment facility in Los Angeles, specializing in the treatment of substance abusing children and adolescents. He also served as the statistical consultant to Fund Scope, a Stock Market magazine. In 1977 he cofounded Miller-Beckman, a real estate investment and development company. Gary has also been an owner-operater in the restaurant industry.

While studying at At UCLA Gary earned his B.A. and M.A. degrees in Psychology and was advanced to candidacy for the PhD.

Along with his commitment to FCE, Gary and his wife, Allison devote time to UC Berkeley where they are Vice Chairs on the Parents Fund Board and also mentor in the Cal Independent Scholars Network.

Chief Operating Officer

Steve Porter is the founder and co-owner of FCE Benefit Administrators, Inc. (FCE), a Bay Area fringe-benefit administrator that has guided top US defense contractors through the challenging prevailing-wage legislation. Steve honed his expertise in the fringe-benefit and prevailing wage industry over many years while working in all aspects of the industry and studying all areas of prevailing wage legislation. That expertise resulted in FCE becoming the leading administrator serving government contractors subject to the Davis Bacon and Service Contract Acts. Steve works closely with FCE clients to ensure that their employee populations receive a maximum benefit-value within the mandated fringe budget. Steve lent his considerable talents to help stabilize federal projects in Iraq, Afghanistan, the Marshall Islands, Guam, Puerto Rico, and Antarctica. Among the 250 corporations that comprise FCE’s primary clients are Javits-Wagner-O’Day companies (the AbilityOne Program) that provide employment opportunities to disabled Americans and service-disabled veterans.

Since 2013, Steve has served as the co-Vice President of Caminar for the Mental Health Board of San Mateo, CA. Caminar was built on a commitment to improve community-based support services and opportunities for people with disabilities to enable them to live and work in the communities in which they reside. Caminar has over 600 employees committed to serving peoples with mental disabilities, residential programs, job plus employment services and medical clinics. Steve is an active participant in board governance matters and as well as fund raising activities. He was unanimously elected Board Chair effective July 2016. He retired from the position as Board Chair of Caminar for Mental Health in May 2018.
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A native of Alabama, Steve graduated from Troy University with a degree in Business. He thereafter moved to northern California where he gained recognition as an accomplished real-estate developer. He remains active in property development, which includes the purchase and renovation of the historic Highland Dell Lodge, Monte Rio, California. Steve and his family reside in San Mateo, California.

Executive Vice President of Operations

Isaac Domenech brings over 22 years of healthcare revenue cycle management experience to FCE having managed on every level including serving as an officer for a national healthcare company. During his time in the industry, He has managed the successful implementation and maintenance of hospital revenue cycle services at some of the largest Healthcare systems in the country. Over his career he has developed a skill set in the development of organizational infrastructure and has successfully positioned multiple operations and companies in adapting to upcoming changes in both the healthcare industry and government legislation.

Vice President, Legal & Compliance - Chief Legal Counsel

Jeff Stewart is Vice President, Legal & Compliance - Chief Legal Counsel of FCE Benefit Administrators, Inc. (FCE). Jeff brings over 25 years of experience to FCE including serving HealthMarkets, Inc. as Deputy General Counsel and Vice President of HealthMarkets’ insurance company subsidiaries. Jeff was Vice President and served on the senior management team of TriPlus Services, Inc., formerly known as Ability Resources, Inc., a third-party administrator located in Framingham, Massachusetts.

Jeff has an extensive litigation and compliance background, including the management of a multi-faceted national litigation docket and budget, while providing oversight and direction of outside counsel enabling the successful resolution of lawsuits through motion practice and/or mediation.

In addition, Jeff served as a legal, compliance, and business advisor to insurance organizations’ senior management, claims, customer care, agency, premium accounting and underwriting departments.

Jeff earned his Bachelor of Business Administration degree from Baylor University Hankamer School of Business and Juris Doctor degree from Baylor University Law School in Waco, Texas. He is licensed to practice law in the State of Texas, a member in good standing of the State Bar of Texas and admitted to practice in the United States District Court for the Northern District of Texas. Jeff is also a member of the San Antonio, Texas Bar Association.

Jeff and his family live in Boerne, Texas where he is involved in serving Kendall County and the Hill Country of Texas in many capacities including serving as a fund raising advisor and committee member for the Hill Country Pregnancy Care Centers’ annual Drive Fore Life Top Golf Tournament.

Vice President of Sales and Marketing

Chris Porter is Vice President of Sales and Marketing for FCE. In this leadership role, he has successfully expanded the company’s footprint in both the CRP/AbilityOne segment of the federal contractor community and in the for-profit community; to this end, he has strategically cultivated numerous relationships among brokers serving the Fringe-Benefit market. As the Vice President of Sales and Marketing, Chris has a strong work ethic and believes it is very important to maintain a hands on approach for the care and guidance of his clients even after finalization of a service agreement. This means that Chris himself coordinates the significant administrative aspects of plan implementation, thereby ensuring that each client enjoys a seamless transition to FCE Benefits as well as monitoring the clients’ on-going day-to-day Administration.

In addition, Chris works extensively with Government Contractors and Consultants relating to the SCA design structure of benefits, funding strategies, communication and education of their employee benefit plans. In particular, Chris is an expert on Health Care Reform and provides guidance to clients regarding how the Affordable Care Act will impact their businesses and how it overlaps the Service Contract Act’s (SCA) many rules and laws

Chris earned his Bachelor of Science degree in Economics from the prestigious Denison University in Granville, Ohio, graduating in 2006.

Associate Vice President, Technology Division

Sandra De Los Santos joined the Business Systems Department of FCE Benefit Administrators, Inc. in September 2015, performing as an analyst prior to her selection to her current manager position. Sandra has a unique background combination which includes over twelve years of experience in the healthcare industry and eight years of experience in information technology.

She earned a Bachelor of Applied Technology in Information Technology in December of 2009, followed by a Master of Science in Computer Information Systems in December 2010, both from St. Mary’s University in San Antonio, Texas.

Sandra oversees the Business Systems Team that consist of talented programmers, developers, and analysts who are responsible for delivering subject matter expertise and operational support to both internal and external clients that enable FCE to achieve its goals. She has a passion for leading, managing, and facilitating activities pertaining to the development and completion of organizational objectives and is committed to collaborate with her team to enrich understanding by thorough deliverables development and reviews.

Vice President, Underwriting

John Owens joined FCE as a Senior Underwriter in March of 2015. John brings a decade of experience in group medical underwriting, with extensive knowledge regarding risk analysis, claims utilization, and Affordable Care Act compliance. As the Vice President of Underwriting, John’s duty is to find the best solutions for FCE’s clients’ problems.

John was employed at a National Managed General Underwriting firm in Scottsdale, Arizona, for six years. In his time with this firm, John gained extensive knowledge and valuable experience in regards to analyzing claims utilization and applying that knowledge to set group insurance rates as well as project forward moving risk. John’s experience in managing an underwriting firm include; claims processing, policy administration, premium administration, and underwriting.

John is an integral part in enhancing the knowledge of FCE’s many self-funded and fully-insured clients. Through complex analysis and problem solving skills, he is able to find solutions to many of FCE’s customers complex and unique challenges. John is responsible for explaining the renewal process as well as negotiating with carriers to find the best rates possible for FCE’s clients. He works hand-in-hand with FCE’s carrier partners to create new and unique products designed specifically for contractors operating under the Service Contract Act (SCA) and the Federal SCA Fringe Rate. John’s underwriting skills are essential to managing FCE’s clients claims risk.

John earned a Bachelor of Science Degree in Business Management from the University of Phoenix.

Associate Vice President of Operations

Donald Shackelford joined FCE as the Director of Plan Building in May 2016. He brings more than 40 years of leadership and management skills to FCE with an extensive background in training, evaluation and operations management.

Don first served our nation in the United States Air Force as a human resources specialist and recruiter. After earning an officer commission, he was certified as a missile combat crew commander in the Minuteman III missile system and later served as the Chief of the Instructor Branch and Chief of the Operations Training Division, where he was responsible for the weapon system training of over 200 combat crew members. He also served as the Chief of the Instructor Branch in the Ground Launch Cruise Missile System and Chief of Standardization and Evaluation in the Airborne Launch Control System.

Don was the Chief of Protocol at the Air Force’s largest operational base where he was responsible for the planning and execution of visits by foreign dignitaries and our government leaders to include the Secretary of the Air Force, Secretary of the Defense and the President of the United States.

Don retired from active duty in 1995 and entered public education as the senior instructor at the world’s largest high school Air Force Junior ROTC program. During his career his competition teams were honored with nine national championships and eighteen Texas state championships. He earned his Bachelor of Arts degree in Business from Columbia College and a Master of Arts in Management from Central Michigan University.

Director, Account Management

David Velke, RHU®, ChHC®, brings many years of experience in the Insurance industry to FCE. He started his career in 1999 as an Executive Council Agent at a large Life Insurance company, and has held a variety of roles including Financial Advisor, Registered Investment Advisor, as well as an Independent Insurance Broker.

Starting as an Account Executive at FCE in 2011, David was promoted in 2015 to Director of Account Management, overseeing the daily leadership, management, and strategy of the department.

David has a strong passion for development, and is skilled at breaking down complex issues and explaining them to diverse audiences. He respects the uniqueness of each Client and strives to be a valued business partner, allowing Clients to focus on their core business.

David resides in Northern Virginia with his family. He has a Life & Health Insurance license and holds the Designation of Registered Health Underwriter and Chartered Healthcare Consultant from The American College. The RHU® designation demonstrates a high level of knowledge about the principles and practices governing the disability income and the health insurance business. The ChHC® designation is considered the most comprehensive credential available for healthcare consultants and financial advisors interested in providing clients with cutting edge information. ChHC® designees are well equipped to provided clients expert advice on a broad range of health insurance related topics including state exchanges; medical loss rations; ERRP’s, FSAs, HSAs, HRAs, Cafeteria Plans and more.

Director, Customer Care Center

Janet Peterson has been with FCE for twenty years and currently serves as the Director of the Customer Care Center.

Janet is a seasoned professional with a dynamic background in Health & Welfare benefits, fringe benefit and payroll administration. She has held positions in Payroll, Account Management, and Accounting. During her tenure with FCE, Janet has held leadership positions in Membership, Auditing, and Premium Accounting. She brings to the position proven leadership abilities, as well as team building and personnel management skills.

Janet attended New England Banking Institute with a concentration in Accounting and Finance.

Associate Vice President of Operations

Jennifer Rocha is a valued employee with over 15 years of dedicated service to FCE Benefit Administrators, Inc. During her tenure, she has served in leadership positions in multiple departments. As Associate Vice President of Operations, Jennifer oversees the daily functions of thee departments: Auditing and Compliance, Implementation, and Carrier Relations. These departments provide support company-wide focusing on strategic planning, implementing new and renewing clients, evaluating the accuracy of all department functions, and administering our relationships with carriers and vendors. Providing our clients with the highest level of excellence in benefit services to their employees is also a top priority. A staunch supporter of quality assurance, her policies and procedures led to FCE-wide implementation of measurement tools within all departments to make keen adjustments to daily processes. These new processes resulted in keeping our organization on track with current goals and upcoming advancements to ensure consistent benefit services and the future growth of FCE Benefit Administrators, Inc.

Jennifer is also responsible for overseeing FCE Operations and works closely with our Executive Vice President of Operations, Isaac Domenech, to ensure FCE is at the cutting-edge in benefits we provide our clients. Through their efforts, our clients have the best selection of benefits and services to include compliance assurance with all State and Federal legislation and SCA requirements.

Jennifer earned her Bachelor of Business Administration, Human Resources Management from the University of Our Lady of the Lake in San Antonio, Texas in 2012 and graduated with her Master’s degree in Business Administration in December of 2017 from the same university.

Director, Human Resources

Correlle Ferlance-Noel is the Human Resources Director at FCE Benefits. She joined FCE in November 2014 and brings with her 12 years of Human Resources (HR) experience, having worked in the manufacturing, insurance, and tourism industries. Correlle is a driven leader with a desire for continued success and professional growth. Her passion for HR has helped shape her career and builds relationships with internal and external clients.

Throughout her career, Correlle has demonstrated increased experience in employee management, health and welfare benefits, recruiting and onboarding, employee relations, payroll administration and process improvement. Having worked in HR for larger corporations, Correlle also gained extensive knowledge in areas of health and safety, document management, employee training, and HR Generalist activities.

In her role as an HR manager, Correlle is the bridge for communicating human resources policy between executives and operational units. She partners with various departments within the company to help reach strategic operational goals. She ensures effective utilization and employee development of human resources, while focusing to achieve a high employee morale and efficiency of business groups.

Correlle holds a Bachelor’s Degree in Mass Communication from Midwestern State University and a Master’s Degree in Human Resources Management from Texas A&M University-Central Texas.

Director, Business Systems

Solomon Makebe boarded the FCE train on February 1st, 2016, as Database Developer for the Business Systems team with a primary focus on developing fringe benefit accounting tracking systems for new clients. His success led to him serving in other capacities including Senior Database Developer and Data Solutions Engineer, prior to assuming the role of Director, Business Systems.

In his current role, Solomon leads a team of developers and analysts driven by the desire to design and implement business intelligence solutions in line with the following goals:

• Provide end users with refined final data that empowers them to make logical business decisions
• Reduce the lead time for business information exchange between systems by designing automated data exchange processes
• Cut down on human errors by automating processes based on pre-defined business requirements

Solomon’s diverse career portfolio includes experience in the Pharmaceutical, Engineering, Financial and HealthCare Industry.

He currently holds a Bachelor of Science Degree in Chemical Engineering and a Master of Science Degree in Chemical Engineering from Lehigh University, Pennsylvania.

Director, Premium Reconciliation and Invoicing

Stuart Socks began employment at FCE Benefit Administrators, Inc. on August 10, 2015, as a Premiums Department Analyst where he reconciles monthly invoices for FCE clients. A year later, Stuart transitioned to the Carrier Relations Department where his ability to identify and create effective solutions to administer and enhance FCE’s newest carrier relationships led to a highly-deserved promotion to Manager. His understanding of the specific details of each individual carrier FCE has partnered with in the past year continues to provide a concise and clear path to meeting client requirements and receivables each carrier expects monthly. He is currently the Director, Premium Reconciliation and Invoicing.

With his help, FCE has grown stronger relationships in providing the best service possible. His current responsibilities focus on meeting carrier requested reporting deadlines and maintaining carrier relationships. As a manager, Stuart works closely with internal departments to support the company’s objective of providing excellent service to its carriers. Stuart is instrumental in the reconciliation process of carrier accounts while streamlining new ways to automate best practices through the auditing process. This, in turn, has built a strong rapport with our carriers.

Stuart has a vast knowledge of all contracts from carriers while working closely with our Legal Department to process changes/amendments of existing contracts and communicates this proficiently to all concerned.

Stuart graduated from Texas State University in San Marcos, Texas on August 7, 2015. While there, he earned a Bachelor of Arts degree in Management with a focus in Entrepreneurship. Stuart is a native of San Antonio where he attended Tom C. Clark High School.

Manager, Implementation - Fully Insured Clients

Elisha Bryand is the Manager of Implementation - Fully Insured Clients. She joined the FCE Team in September of 2015. Elisha has over ten years of wide-ranging experience and knowledge of providing customers the best opportunities for their medical insurance services in and out of the hospital setting.

Elisha’s problem solving skills and cultivating nature allows her to enhance our internal procedures to find a customized method for our clients’ unique plans. Elisha works closely with her colleagues from various departments along with her superiors to strategize and develop policies and procedures which facilitate managing the structure for our clients. This also includes implementing policies and procedures to ensure that the methods are functioning to its full effect.

Elisha enjoys working with her team to make certain our clients are managed accordingly to the latest regulations in the ever-changing world of benefits for government contracts. She brings a positive energy to the work field, along with a full understanding of the responsibilities and challenges of benefit management. Elisha’s professional approach allows her to engage successfully in communications with all levels internally and externally.

Elisha and her husband enjoy spending time with their two children outdoors at sporting events, church events and family bar-b-ques.

Director, Financial Reporting

Hope Berg, CPA®, joined FCE in March of 2017 bringing with her substantial experience in both public and industry accounting. Hope is an experienced accounting professional with excellent analytical, organizational, and leadership skills. During Hope’s professional career with KPMG, she participated and led several Fortune 500 company audit engagements. As the Director of Financial Reporting, Hope oversees the accounting function for over 150 clients and solves escalated and complex accounting situations. She is responsible for working closely with ownership and executive leadership for any financial related government filing and reporting. Under her leadership, the accuracy and timeliness of financial reporting have improved significantly.

Hope holds the designation as a Certified Public Accountant from the State of Texas since 2011. She earned a Bachelor of Business Administration Degree in Accounting and a Master Degree of Accountancy with a concentration in Auditing from the University of Texas at San Antonio. Hope is an active member of Texas Society of Certified Public Accountant (TSCPA), American Institute of CPAs (AICPA), and the Institute of Management Accountants (IMA). In her free time, she enjoys traveling with her husband.

Senior Executive Administrator

David Rudd is the Senior Executive Administrator for FCE Benefit Administrators, Inc. and has been with the company for over 16 years. Prior to FCE, David served as a Customer Service Manager and then Nevada Operations Manager for a litigation assistance firm.

David’s role with FCE requires that he work closely with the President & CEO, Gary Beckman, to ensure that our clients’ urgent and unique issues are resolved with the attention they deserve. In addition to daily administrative duties such as schedule coordination, C-level customer service, management support, research and document production, David enjoys working with the staff of each department to troubleshoot and find creative and efficient solutions to irregular situations.

David was born and raised in the San Francisco Bay area. He attended Serra High School and the College of San Mateo. David enjoys spending his free time outdoors with his family.

Director, Underwriting

Glafiro Benavides joined FCE as an underwriting analyst In February 2016. Glafiro successfully transitioned from analyst, to coordinator and to manager of underwriting. As the manager, he oversees the daily operations of the department and provides guidance and training to the underwriting analysts. Glafiro ensures timely completion of renewals and designated tasks. He also assists in maintaining of relationships with FCE’s carrier partners and manages the requests from our sales and account manager teams.

Glafiro created the training program for the underwriting department, spearheaded the transformation of the client-facing marketing material, and assisted in the restructure and reorganization of the department. Glafiro plays a key role in the direction and progression of the department and FCE.

Glafiro possesses a Bachelor of Business Administration in Economics and a Master of Business Administration from Texas State University with a focus on management and Business Theory. Prior to his tenure at FCE, Glafiro worked in the banking and retail industries along with being a professional musician.

Manager, Applications Development

Frank Burch joined our leadership team as an Applications Development Manager, bringing with him over 20 years of experience in the software industry. Frank’s previous experience includes having worked for Fortune 500 companies, small businesses and startups, as well as having provided consulting services for systems architecture and project management for healthcare technology companies.

Frank is also certified in cloud service technologies as an Amazon Certified Solutions Architect. His previous credentials as both a Microsoft Certified Solutions Developer and Microsoft Certified Systems Engineer give him a broad understanding of technology services ranging from cloud infrastructure to data security and software development.

Frank graduated with a Bachelor of Science from St. Mary’s University, was recently approved to receive the Certified Information Security Systems Professional (CISSP) credential, and is excited to lead our rapidly growing Applications Development team.

Manager, Corporate Accounting

Ron Ybarra brings a wealth of financial leadership and experience to FCE Benefit Administrators. In his role as Corporate Accounting Manager, some of Ron’s key responsibilities include monthly close activities, budget and variance analysis, U.S. GAAP compliance, and working with outside tax analysts and auditors.

Ron has acquired over 25 years of accounting and finance experience operating in public and privately held companies. He brings with him valuable skills, knowledge and abilities from diverse industries including technology, professional services, manufacturing, non-profit, and others.

In his previous position at SF Bay CFO and prior companies, Ron provided a wide range of hands-on accounting and finance services, including accounting systems set-up, monthly close process improvements, and financial analysis and planning (FP&A). In addition, Ron customized services tailored to meet the specific needs of each business, such as business analysis, ratio analysis, operational reviews, gross profit optimization, business strategy, and strategic planning.

Ron was his family’s first-generation college student as he graduated cum laude, earning his Bachelor’s degree from the School of Business and Professional Studies at the University of San Francisco. Ron has also participated in the University of California Berkeley Extension’s programs including Accounting, Personal Financial Planning, and Management. Born and raised in southern California, Ron and his wife Regina enjoy exploring, hiking, and biking throughout the beautiful San Francisco Bay Area and beyond.

Manager, Claims

Lee DeLuna joined FCE Benefit Administrators, Inc. (FCE) in September of 2019 as a Claims Department Manager.

Lee brings to FCE a vast amount of experience in the healthcare benefits administration arena. He began his career as a Medical/Dental/Vision Claims Analyst, processing and paying claims. He then moved to Auditing and Customer Service for both members and providers.

Lee served as the Manager of the National Committee for Quality Assurance (NCQA) accreditation process and under his leadership received NCQA accreditation for his employer.

Lee worked at various Health Plans/Managed Care Organizations and Third-Party Administrators, to include Aetna Health Plans, UnitedHealth Group, Benefit Planners and Community First Health Plans. He also administered claim benefits for Commercial, Employer Groups and Medicaid.

His wealth of Claims Operations knowledge makes him well-suited to be part of the FCE Claims Department.

Lee is a proud father of his son’s many accomplishments including his graduation as Magna Cum Laude from the Wharton School of business at The University of Pennsylvania Class of 2018.

Director, Benefit Eligibility

Rachel joined FCE in June 2015, bringing over 20 years of medical business management experience and leadership skills to our team. Since joining the company she has been a focused supporter of new quality initiatives as well as the adoption of policies and procedures leading to more accurate and efficient operations.

Rachel's experience ranges from revenue cycle management to business office operations in hospitals and healthcare organizations. She works closely with her counterparts from other departments within FCE to effectively solve problems across functional areas. Rachel enjoys working closely with her team members to share her passion for providing our clients the best service possible.

Outside the office, Rachel enjoys spending time with her husband and children.

Manager, Underwriting

Russell joined FCE in August 2018, and brings with him over 11 years of experience in the health insurance and employee benefits industries. This includes working in the underwriting, analytics, and sales departments for several major insurance carriers and brokerages.

Russell oversees daily operations of the Underwriting department as well as assists with complex projects for larger clients. His experience with predictive methodologies and data analytics lends itself to the innovation and improvement of internal processes and methodologies.

Russell received a Bachelor of Arts in Political Science from Bucknell University in May 2007. Originally from the Seattle area, he now resides in San Antonio.

Project Manager, Constellis

Priscilla brings over 35 years of experience in the Insurance industry to FCE, including servicing of both fully and self-insured products. She has served in a wide range of managerial roles with different third part administrators, carriers, and benefit providers. She has also worked in the Pharmacy Benefit Management (PBM) and Employee Assistance Program (EAP) areas.

During her tenure at FCE, she has worked in various roles across many departments including Benefit Eligibility, Customer Service, Claims, Operations, and Implementation. Priscilla's passion and work ethic have always been recognized by her peers and clients. Her depth of management experience spanning multiple areas has made her an effective decision maker and problem solver.

Priscilla spends her spare time assisting with her son's restaurant and spending time with her 7 grandchildren.

Director, Claims

Carmela Perez joined FCE Benefit Administrators, Inc. (FCE) in May of 2017 and is currently the Claims Director.

Carmela’s vast experience in the healthcare industry ranges from revenue cycle management and internal auditing for providers, DME supply management at Medtronic, Inc., and benefit administration at Humana Military - administrator of the Department of Defense TRICARE contract in the South Region. Her experiences also include administration of the Texas Health and Human Services 1115 Medicaid Waiver for Texas Counties at Texas A&M University, College of Medicine. Carmela has extensive knowledge of health policy and payment reform at the state and federal levels. She has worked with Managed Care Organizations in regards to Value - Based Purchasing.

Carmela began her time at FCE Managed the Quality Control Department including developing internal controls for our Claims and Benefit Eligibility Departments. Carmela has also prepared and led External Audits with our Carriers and regulatory agencies. Carmela then transitioned as Manager of Implementation - Self Funded. During her time in Implementation, she gained extensive knowledge of the Implementation process of our new and existing self-funded Clients. Carmela also has significant knowledge of Stop Loss Insurance.

Carmela received her Bachelor of Health Administration degree from Texas State University in 2012 and completed a Master of Business Administration with a Healthcare Concentration at Texas A&M University - San Antonio in 2015.

Carmela’s combination of health administration experience and academic background is well suited for the Implementation department at FCE. Carmela is also an active member of the American College of Healthcare Executives.

Creative Marketing Manager

Ebony Cook has 15 years of experience in the design and marketing industries. Her degree from ITT Technical Institute in Information Technology with a focus in Multimedia led her to various creative roles throughout her career.

Prior to joining FCE as the Online Marketing Specialist in July 2018, Ebony served as the Creative Director for a local marketing company. In this role, Ebony was responsible for the design and development of all in-house projects, as well as designing marketing content for clients including professional athletes, entertainers, and other businesses.

She is committed to crafting attractive yet functional pieces while adhering to FCE’s guidelines and strategic goals. Ebony’s passion and proficiency in creating user-friendly layouts and eye-catching designs allows her to produce captivating and a wide range of media for both digital and print.

Ebony is thankful to work with such a professionally diverse group of people who push her to improve her skills and she is looking forward to future exciting challenges.

Education and Training Coordinator

Bill began his journey with FCE on August 27, 2018, as an Assistant for Plan Building and Education where he develops, reviews, and facilitates training as well as assisting Plan Building with day-to-day tasks.

In his current position as the Education and Training Coordinator, Bill is responsible for the operation and overall effectiveness of FCE’s Education and Training program.

His efforts in developing the modular Excel® Training, streamlining training procedures and improving our training presentation techniques is instrumental in the overall improvement and effectiveness of our training program.

Bill graduated from Angelo State University (ASU) in San Angelo, Texas on May 14, 2016 and May 12, 2018, earning a Bachelor of Science in Psychology graduating Magna Cum Laude and a Master of Science in Counseling Psychology in which he gained over 300 hours of clinical experience.

Bill is a Founding Father of a Fraternity Chapter at ASU. He served as Treasurer for two and half years to develop and execute budgets and financial procedures. Bill also served on the Greek Council where he assisted in the overall growth and expansion of Greek Life at ASU. Bill worked for ASU as a Resident Assistant where he mentored, tutored, and developed and executed programs for students in one of the residence halls.

Bill is a native of San Antonio where he earned the rank of Eagle Scout with Troop 66 and attended Tom C. Clark High School where he was an Air Force Junior ROTC (AFJROTC) cadet. Bill was a squad leader on the 2012 AFJROTC State Championship drill team and served as the Vice Commander of Corps of Cadets his senior year.

Director, IT Operations

Ernesto Couso joined the FCE family in 2015 bringing 20 years of experience creating strategic solutions related to infrastructure, wireless communications, PC systems, local networks and mobile environments. He excels at interacting with the Information Technology Staff, project managers, engineers and network administrators to align technical goals. Offering a diverse background with knowledge of various technology disciplines including network engineering and administration, systems administration, engineering, datacenter management, and technology consulting.

Before joining FCE, Ernesto earned his Bachelor degree in Computer Engineering and a Master in Science and Innovation Management in Havana, Cuba. He went on to manage multiple datacenters in Latin America serving thousands of end users, and then became Chief Technology Officer of NetPC, responsible for the management of 15 data centers covering a national infrastructure over fiber, copper, wireless, and satellite links. Ernesto has earned multiple industry accolades including Certified Ethical Hacker, Cisco Certified Network Professional, as well as certifications for administration of Linux systems and Amazon Web Services. He is a member of the Hispano-American Linux Association, Internet Engineering Task Force (IETF), and Internet Society (ISOC).