FCE Benefits | Your trusted benefits compliance experts.

Customer Care Analyst

San Antonio, TX

Position Summary:

Due to our continuing and steady growth, we are seeking a Customer Care Analyst for our Customer Care department. As a Customer Care Analyst, you will service some of FCE’s largest and most complex clients. In this role, Customer Care Analysts handle customer inquiries related to claims, eligibility, and benefit plans. Qualified candidates will possess the ability to pay attention to detail, self-motivation, outstanding customer service (verbal and written), provide one-call resolution and support to members, clients, and providers. The Customer Care Analyst works as part of a team to ensure that the quality of customer service provided to our customers meets or exceeds the highest standards for the organization.

Essential Functions:

Provide excellent Customer service to members, providers, and vendors
Knowledge of Medical, Dental, Vision, Short Term Disability and Life and AD&D
Answer questions regarding employee and family health benefits
Must be able to work effectively in a call center environment
Building relationships with all customers
Answer approximately 75 phone calls per day
Research complex issues and bring to resolution
Ask specific questions and listen actively
Intervene with care providers on behalf of the Customer
Excellent relationship building with team
Assist Customers in navigating FCE website and portals
Meet the performance goals established for the position in the areas of efficiency, call quality, and customer satisfaction

Requirements:

Knowledge of medical insurance, benefit type terminology and compliance
Excellent verbal and written communication skills
Flexibility to work different shifts from 7:30 am to 7:00pm is a must
Microsoft office and fast keyboard entry
Excellent grammar and writing skills
Excellent attendance and Punctuality are a must

What We Bring To the Table

comprehensive benefit packages

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefit packages, and outstanding advancement opportunities. For this reason, we offer a comprehensive benefits plan which includes the following:

Competitive overall compensation package
Career enhancement and growth opportunities
401(k) match up to 50% contribution
Medical, dental, and vision coverage
Life/AD&D insurance
Accident/critical illness insurance
FSA and HSA accounts
Competitive paid time off
Professional development/tuition funds
Continuing education and career certification
Company funded Wellness Account
Employee engagement activities
Service recognition awards
Discount fitness memberships
Work/life resources

How to apply

Salary commensurate with experience. Please email resume as an attachment, with cover letter and salary requirements to: careers@fcebenefit.com

We are an equal opportunity employer.

It is FCE Benefit’s policy to provide equal opportunity employment for all qualified applicants and employees. FCE does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, ancestry, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, sexual orientation, or any other basis protected by state or federal law or local ordinance. This applies to all areas of employment including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

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